CASE STUDIES

Enterprise performance.

Empowered with technology.

Customized CRM solution for a non-profit organization to manage their day to day operations

Synopsys:

Bit2Sky successfully implemented a fully customized CRM solution for a not-for-profit organization working towards improving the quality of lives of people with disabilities. Our solution was based on Microsoft technologies and greatly helped improve the overall efficiency of the organization.

About the client

The organization is a not-for-profit organization that was founded to support the children with disabilities into mainstream employment in order to improve their quality of life and empower them to maximize their independence. Ever since its inception, this organization has grown exponentially and have expanded their services to accommodate the needs of people’s housing limitations too. With a vision that everyone should, regardless of disability, live a respectful life, trained individuals from this organization teach people various skills that are required to settle in and lead a fulfilling life.

Client Requirement

The rapidly growing organization required a suitable technology solution to efficiently manage the day to day operations. The existing solution was a ready-to-use template-like solution that was useful, but greatly fell short in a lot of areas. It was subscription based template CRM software that was priced yearly. Client wanted a fully customized solution with features specially tailored to suit their organization’s unique requirements.

  • To do away with the existing CRM solution.
  • Develop a customized solution based on client’s specific requirements.
  • Dashboard features to know all the important statistics at a glance.
  • Features that display the nursing care plans
  • Features for nursing assessments.
  • Customized features for critical incident reporting.

Solution

After analyzing the client’s very specific requirements, the Bit2Sky team proposed a solution using Microsoft technologies – specifically MS .NET and others such as MVC 4.2 and AngularJS.

  • A completely customized end-to-end CRM solution was developed using Microsoft technologies.
  • Migration of all the data from the old system to the new CRM based on Microsoft technologies.
  • Features were included for the ease of document sharing and collaboration among the various functions of the organization.
  • Features were also added to display the various nursing care plans that the customers could select from.
  • Nursing assessments could now be easily conducted and monitored from the application.
  • Critical incident reporting could be done instantly and efficiently.

Results

As a result of the migration to a new customized CRM system developed by Bit2Sky, the client saw a significant difference in the way their organization operated.

Migrating to the new system gave them the following benefits:

  • Enhanced CRM features for managing their day to day activities.
  • Customized features – specifically tailored to cater to the management requirements of the organization.
  • After migrating to the new system the client saw a great improvement in the efficiency and productivity of the organization.
  • The project was completed within a short span of 10 weeks.

If you are looking for customized IT solutions for your business, let’s talk about your specific requirements – our developers have just the right solutions for you.

Technology used:

MS .NET, MVC 4.2 and AngularJS

Technologies used

PLATFORM

Windows Azure Services (Cloud Platform), Office 365

OPERATING SYSTEM

Windows Server 2012 R2 Datacenter (Active Directory deployment), Windows Server 2008 (FIM Server deployment)

APPLICATIONS

Forefront Identity Manager 2010 R2, DIR/Sync tool, Windows Active Directory

Technologies used

Automated Identity Management Solution

The solution helped create a process for students to register and reset their passwords without human intervention. Custom scripts created by Silicus enable automation of user deletion and creation and the directory synchronization tool keeps the Student Directory continuously updated.

Cost Savings with a Scalable Cloud Solution

Microsoft’s Azure cloud platform allows the client to save costs involved in maintaining expensive physical hardware and software infrastructure. Moving their services to the cloud means that the client can continue to scale up the size of their investment on IT services based on usage demands.

Improved Efficiency and Reliability

The Azure solution keeps the client data secure on the cloud while ensuring uptime of the servers and 24 hour access to student services. The Active Directory controller and load balancing configuration actively monitor usage and bandwidth needs and optimize performance.

CEO, Healthcare Organization

Bit2Sky has an excellent experience in understanding business process and transforming it to a very intuitive and robust Azure WebApp. Now we have a reliable app that is helping us to automate our business process and getting done what we want ! Thank you Bit2Sky team for help.

— CEO, Healthcare Organization

We prove it everyday

Our Microsoft Cloud solution will provide the best customer service experience while maintaining a secure, high-performance infrastructure.

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