Applying Design Thinking to health care could enhance innovation, efficiency, and effectiveness by focusing on patient and provider needs. It also helps the idea of authorization, who needs to see what. Most EHR systems are designed for features rather than what the provider is looking for and how the patients are being treated. The fundamentals of Design Thinking suggest the EHR design should revolve around providers and patients. Empathy is the first step in design thinking.
Right Design Thinking is an approach that prioritizes taking care of the caretakers, that is, developing empathy for users, working in collaborative multidisciplinary teams, and using “action-oriented rapid prototyping” of solutions where every “why,” “what,” and “how” are explained. It allows us to truly understand and uncover the latent needs and emotions of the people we are designing for. The pains of the patient and provider are equally
important in designing EHR. The problem with most EHR systems is that they are too patient-focused, and providers’ pain is wholly ignored. Design Thinking is being used in varied health care disciplines and various conditions, which is why its application varies. Design Thinking may result in usable, acceptable, and effective EHR systems, although there could be methodological and quality limitations.
At Bit2Sky, we have applied a Design Thinking approach in designing the ZKare solution that made our EHR solution user-centric, where they better understand their patients. We call it a “Creative Confidence”.
The above diagram reflects the process of implementing Design Thinking in our products and services.